It’s hugely important for us at Create to be environmentally and socially responsible – to ensure everything we do is sustainable, environmentally conscious and has a positive impact for our people and our communities.

To achieve this, we are evaluating and adapting our social responsibility policies to reflect the recommendations in the ISO 26000 standard. ISO 26000 is an internationally recognised standard providing voluntary guidance on the principles of social responsibility and ways to integrate socially responsible behaviour and processes into an organisation.

By developing Group-wide strategies, policies and targets that reflect our long-term commitment, a key 2018 objective is to achieve certification in ISO 20121, the internationally recognised standard for Event Sustainability Management Systems.

We work with like-minded suppliers who share our values and strive to achieve high environmental practices, and the same commitments to sustainable and responsible sourcing. We are proud to work with our amazing suppliers who help us proactively reduce the impact our business has on the environment, whilst helping us meet our CSR targets and ensuring our compliance to sustainable business practice.

Here’s where we are making a difference:

 

 

Seasonal Produce

Create’s Executive Chef and Development Team develop menus with priority given to sourcing from local, artisan and organic food and drink suppliers with sustainability in mind.

Our menus are re-designed each Spring and Autumn to encompass seasonal ingredients and take advantage of the abundant products available within the UK. Menus are carefully planned months in advance to ensure we procure the best quality stock in the supply chain.

Where possible, we are supportive of smaller scale British regional and local enterprises, imposing a vertical supply chain which allows “farm to fork” to become a reality. By sourcing produce locally, Create is able to make a positive impact on the local area’s economy and reduce food miles.

We grow some of our micro-herbs onsite and there are plans to grow all herbs onsite in 2018, to minimise the reliance on external supplier deliveries.

 


Ethical Sourcing

Provenance and ethical sourcing is of paramount importance for our produce and we know that best price does not always equate to best practice.

Our fish is sourced through sustainable suppliers and we stipulate that we are only offered MSC certified supplies that are not on the ‘at risk’ register. All our beef is sourced from grass-fed cattle and our Executive Chef visits every supplier annually, keen to observe the strict environmental practices they apply to their farming. All other meat products are sourced from accredited suppliers who practice high animal welfare standards that are fully traceable.

We use Fairtrade coffee, tea, sugar and bananas as standard. Fairtrade produce will ensure a fair wage for producers in developing countries.

As standard, we source our bottled water from BELU, a carbon neutral company that provides ethically packaged products. Profits go towards clean water projects in third world countries, developing sustainable and safe water sources. The disposable water bottles we readily supply to our service and supplier staff at an event are made from corn and are fully biodegradable.

We are proud to have mutually beneficial relationships with our suppliers and clients through pursuing fair pricing, quality, value and sustainability.

 

 

Reducing our carbon footprint

As well as sourcing local and seasonal produce, we actively minimise the amount of packaging we use for our catering and deliveries. We opt for biodegradable materials where possible that have appropriate eco-labels such as Forest Stewardship Council [FSC], Rainforest Alliance and Soil Association Organic Standard certifications.

We limit fuel usage by consolidating our deliveries and ensuring stock accuracy to avoid multiple journeys. We regularly audit our vans and ensure they meet the exhaust emissions standards, as most of our venues are centrally located in London. All our vehicles are compliant with the Low Emission Zone and the stricter emissions regulations of the T-Charge, which was recently introduced.

We encourage our staff to cycle to work through the Cyclescheme, and utilise public transport by subsidising season travel tickets. Due to the nature of our industry with late event finishes, some staff will need to use taxi services, as public transport is out of operational hours and to ensure their safe travel to and from site. Our taxi supplier is ISO 14001 accredited and carbon neutral through carbon offsetting and their use of electric/petrol hybrid Primus cars. The Group receives an emissions report on the impact of our taxi journeys and how they have been off-set. For items that require couriering, our supplier is an ISO 9001, ISO 14001 and BS OHSAS 18001 accredited company that uses hybrid vehicles.

 

 

Environmental Sustainability

We actively minimise the amount of packaging we use for our catering and deliveries. We opt for biodegradable materials where possible that have appropriate eco-labels such as Forest Stewardship Council [FSC], Rainforest Alliance and Soil Association Organic Standard certifications.

As standard, we source our bottled water from BELU, a carbon neutral company that provides ethically packaged products. Profits go towards clean water projects in third world countries, developing sustainable and safe water sources. The disposable water bottles we readily supply to our service and supplier staff at an event are made from corn and are fully biodegradable.

All of Create’s food and waste is recycling through an ISO 14001 consultant. All food waste is put into a portable compacter at Create headquarters, as well as the cooking oil from Create and the venue sites, for recycling fortnightly. Our food waste is composted and our oil waste is converted into renewable energy. Through an online portal we are able to monitor and track our recycling statistics – for example over one six month period Create recycled 86% of all waste.

Our kitchens follow rigorous ordering procedures to ensure that only what is required is ordered, with offcuts utilised in the staff canteens. Moreover, by managing portion control and training our kitchen staff in utilising food products, we have substantially reduced the amount of kitchen waste that we produce.

 

 

Our Staff and Communities

It is of the utmost importance to us as a group that we develop our talent as well as give back to our local communities.

We actively promote and maintain the importance of physical, mental and social well-being of staff with policies and regular health and safety training. Development of our staff with the relevant training, opportunities for growing with the Group by gaining skills and qualifications is a crucial part of our business. We are committed to advancing our teams’ professional and personal development through equal opportunities.

The group has proudly taken part in various fundraising activities for our nominated charity, Ataxia UK, from sponsored cycle rides and Thames walks to cake sales and donations. In addition to these fundraising events, the group introduced Payroll Giving to make it easier for staff to make tax-free charity donations.

For event services we provide special rates for charities and offer free marketing services to promote their event and their related fundraising activities. We have also donated prizes for charity auctions that we have hosted at our venues.

We engage with tutors from UK universities to offer work experience and internships for students on the Event Management courses, offering valuable hands-on experience within the industry. We also engage with local schools to provide work experience; one such scheme is the training of disadvantaged students from the Nightingale School in kitchen skills at Create.

 

 

Modern Slavery Act

Slavery, servitude, forced labour and human trafficking (modern slavery) are issues of increasing global concern, affecting all sectors, regions and economies. The Modern Slavery Act 2015 places a duty on certain businesses to report publicly, the steps that it has taken or is intending to take to ensure that their operations and supply chains are trafficking and slavery free.  The Concerto Group is committed to respecting, protecting and championing the human rights of all those who come into contact with our operations, including employees, and supply chain workers, customers and local communities. We accept our responsibility to support transparency and honesty; to find and resolve problems, and to work with others to protect the rights of workers, particularly those who are most vulnerable to abuses such as modern slavery.

Create and its shareholders are committed to supporting a pro-active approach to identify any potential evidence of modern slavery. In compliance with the Modern Slavery Act 2015, we encourage any third party to make it known to us immediately if they have any concerns whatsoever, in which case this is then escalated to the Executive Board for immediate investigation and, where relevant, action.